Personal

Internet Banking - Features Page

Internet Banking - Features

Personal

Internet Banking Page

Overview

HSBC understand that your time is important, therefore HSBC Internet Banking provides convenience on managing your financial necessity with features that can help you to manage your investment, execute banking transactions and access your HSBC account worldwide in one screen.

HSBC Internet Banking provides you with effective, secure and cost efficient online banking transactions.

Features



Term Deposit in Rupiah and Foreign Exchange

  1. Open Term Deposit in 12 major currencies
  2. Manages your Term Deposit maturity
Mutual Fund

Flexibility on managing your Mutual Fund investment:
  1. Subscribe/top up Mutual Fund starts from IDR. 500,000.
  2. Lower Unit administration fee up to 45% for Mutual Fund subscribe/top up
  3. Choices to top up your Mutual Fund investment based on your needs
  4. Switching your Mutual Fund based on your investment needs
  5. Mutual Fund redemption
More info
You can do online assessment to understand your risk profile prior doing investment via Online RPQ (Risk Profiling Questionnaire) HSBC Internet Banking
Wealth Dashboard

Platform on HSBC Internet Banking portal that enable Customer to have portfolio analysis on the investment, therefore Customer will able to make decision on the investment based on their needs.
E-SBN

Online Initial Public Offering (IPO) of Government Bond order via HSBC Internet Banking.
Global View & Global Transfer

Access to manage all your account in one single screen and ease to transfer your fund to your account in HSBC overseas.



HSBC Fast Pay

Money transfer, payment and purchase transactions without using HSBC Token. The maximum amount of transactions for HSBC Fast Pay is IDR 50 Mio/transactions.

Find out more
Domestic & Overseas Money Transfer
  1. Transfer within HSBC Indonesia
  2. Online Realtime Transfer*
  3. SKN (Clearing)
  4. RTGS (Real Time Gross Settlement)
  5. TT (Telegraphic Transfer)
  6. Global Transfer (Transfer within your HSBC account overseas)

View Demo
*Free up to maximum 30x/month

Credit Card
  1. Inquiry on your detail or history transactions
  2. Request to increase your credit card limit
  3. Monthly Bill Payment through Best Bill facilities
  4. Convert your transaction into Best Pay installment
  5. Point Reward redemption
Bill Payment
  1. HSBC Credit Card, HSBC Personal Installment Loan and Flexi Credit payment
  2. Telkom payment
  3. Post paid Mobile Phone payment (Telkomsel, Indosat, XL)
Mobile Phone prepaid top up

Prepaid top up for Telkomsel, Indosat and XL starting from IDR. 25,000.- up to IDR. 1,000,000.

Top up e-Wallet

Top Up e-Wallet DANA, GoPay, LinkAja, OVO and ShopeePay via Top Up menu or Online Realtime Transfer. Find out more

Information & Services
  1. Foreign exchange rate
  2. Interest rate
  3. Update Customer personal data
  4. Change Internet Banking daily limit
  5. Change Internet Banking password

Receive electronic statement of your savings and credit card statements through your HSBC Internet Banking and enjoy the following benefits:

  1. View, download or print your e-statement.
  2. View, download and print the last 24 months of bank account statements online.
  3. View, download and print the last 11 months of credit card statements online.
  4. Receive e-mail reminders sent right to your personal e-mail address whenever a new e-statement is available.
  5. Eliminate paper statements to help reduce paper waste and conserve the environment.

This e-statement facility is available to you absolutely FREE.

See our e-statement demo to learn how to register for this service and access your e-statements.


Stay on top on your banking activities by receiving SMS alerts for selected transactions and SMS reminders for payment due dates and term deposit end dates. You can even set the option to receive a mini-statement via SMS. Simply register for our free Mobile Alert Service by doing the following:

Step 1 – Click Alert Services in the box on the left
Step 2 – Select which account you would like to receive SMS notifications for
Step 3 – Select the alert types and enter additional details to define when the SMS alerts will be triggered
Step 4 – Click the Setup button to activate.


Seeking any inquiries on your banking transactions or need any other banking informations ? Send your messages through HSBC Bank Mail features.

Tariff

Feature HSBC Internet Banking/HSBC Mobile Banking Branch
Advance
Customer
Premier
Customer
Advance
Customer
Premier
Customer
Telegraphic Transfer (not including correspondence charges)
Involving currency exchange IDR 50,000 IDR 35,000 IDR 75,000 IDR 50,000
No currency exchange 0.125% (min US$10 max US$100) 0.125% (min US$10 max US$75) 0.125% (min US$10 max US$125) 0.125% (min US$10 max US$100)
If customer (remitter) bears all charges, including correspondence charges:
For USD TT-OUR7 US$25 plus the tariff above1 US$25 plus the tariff above1 US$25 plus the tariff above1 US$25 plus the tariff above1
For non USD TT-OUR7 Equivalent to US$30 plus the tariff above2 Equivalent to US$30 plus the tariff above2 Equivalent to US$30 plus the tariff above2 Equivalent to US$30 plus the tariff above2
Interbank Transfer via SKN Free Free IDR 2,900 IDR 2,900
Interbank Transfer via RTGS IDR 30,000 IDR 25,000 IDR 30,000 IDR 30,000
Online Realtime Transfer Free up to 30 transactions / month. Next transactions cost IDR 7,500 / transaction Free
Top up e-Wallet Free of bank administration fee8 up to 30 transactions/month. Next transactions cost IDR7,500/ transaction Free of bank administration fee8
Global Transfer5 US$7 Free Not available Not available
HSBC Domestic Transfer Free Free Free Free
e-statement5 Free Free Not available Not available
BI-Fast9 Free Free
Bank Statement Print Request5
(fee per statement)
Last 3 months Free Free IDR 10,000 Free
Last 4 to 6 months Free Free IDR 30,000 Free
Last 7 to 12 months Free Free IDR 50,000 Free
12 months + Free Free IDR 100,000 IDR 100,000
Telecommunications Provider Prepaid Top-Up
XL IDR 1,500 IDR 1,500 Not Available Not Available
Telkomsel IDR 1,500 IDR 1,500 Not Available Not Available
Indosat IDR 1,500 IDR 1,500 Not Available Not Available
Telecommunication Provider Postpaid
XL Free Free Not Available Not Available
Telkomsel IDR 1,750 IDR 1,750 Not Available Not Available
Indosat Free Free Not Available Not Available

 

Transaction Limits via HSBC Internet Banking

Feature Non-Premier Premier
Mutual Fund Subscription (limit per transaction)5
Minimum placement IDR 500,000 IDR 500,000
Maximum placement IDR 2,500,000,000 IDR 2,500,000,000
Term Deposit Placement
Minimum3 IDR 10,000,000 IDR 10,000,000
Maximum IDR 2,500,000,000 IDR 2,500,000,000
Fund Transfer (maximum daily limit)
HSBC Domestic Transfer (own account) Rp2,500,000,000 Rp2,500,000,000
Transfer to 3rd party
- Other HSBC account
- TT4
- SKN
- RTGS
Rp1,000,000,000 Rp1,000,000,000
Global Transfer (Me2Me)5 US$100,000
or equivalent
US$100,000
or equivalent
Online Realtime Transfer - Include e-Wallet (ATM Bersama and Prima Network) IDR 50,000,000 IDR 50,000,000
Transaction threshold using BI-Fast
Transaction that made via BI-Fast feature on HSBC Mobile Banking ≤ IDR100.000.000 / transaction ≤ IDR100.000.000 / transaction

1 Any claim above US$25 will be charged back to Customer (Remitter)

2 Any claim above US$30 will be charged back to Customer (Remitter)

3 For tenor 7 days and 14 days, minimum amount placement is IDR 100,000,000.- or 10,000 in foreign currency
( SGD 10,000.- , AUD 10,000.-, CAD 10,000.- etc).

4 For amount equivalent or above USD 25,000 need underlying documents.

5 Transactions not applicable on HSBC Mobile Banking

6 Applicable for HSBC Internet Banking and HSBC Mobile Banking. T&C applies

7 TT- OUR = TT Full Amount

8 Free of bank administration fee but there might be charged with administration fee according to the policies from each of e-Wallet provider.

9 Transaction using BI-Fast feature is only available on HSBC Mobile Banking.

Getting started with HSBC Internet Banking

You can register using either your ATM Card, Debit Card or Credit Card Number, or your Phone Banking Number (PBN) accompanied by its unique Personal Identification Number (PIN).

Follow the few steps below or see the online registration demo to guide you through the Internet Banking registration process:

Step 1 Register here or alternatively go to the HSBC homepage and click on the "Register" button under "Internet Banking" in the right top corner.
Step 2 Select either Debit Card or Phone Banking or Credit Card from the "Type of Registration Method" drop-down list, then enter the following appropriate to your selection:
  • ATM Card Number, Debit Card, ATM Card Issue Number and ATM PIN.
  • PBN Number and PBN PIN.
  • Credit Card Number and Credit Card ATM PIN.
Step 3 Set-up your personalised Username, Primary and Secondary passwords and your two Security Question and Answers.
Step 4 Enter your email address.
Step 5 Once you have completed steps 1-4, you can log on to HSBC Internet Banking for the first time using your username and your primary and secondary passwords. If you are holding a Premier/Advance or Personal Banking account and you haven't yet received your Security Device when you opened your account, you can order your Security Device via HSBC Internet Banking. Security Device will be sent to your register address on HSBC system.
Step 6 If you do not have HSBC Debit Card, Credit Card or Phone Banking Number, please drop by to your local HSBC Branch and our staff member will help you to register HSBC Internet Banking
.


Multi-layer Verification

We are committed to providing good level of security for your added peace of mind. The introduction of Security Device technology adds an important layer of protection to your HSBC Internet Banking account, keeping it safe from unauthorised access. The physical device provides one of the most successfully secure environments for your transactions, while being flexible and portable enough to not cause any inconvenience to your daily activities.

The Security Device is a small, digital authentication device that generates a an ever changing, single-use six digit Security Code for performing certain activities and transactions such as 3rd party transfers from within your HSBC Internet Banking account. When you activate your Security Device it becomes unique only to you and no other Security Device can be used to generate one time security codes for your transactions.


Secure Sessions & Automated Session Time-Outs

We use 128-bit Secure Socket Layer (SSL) encryption technology, which has long been the industry standard, for each of your HSBC Internet Banking sessions to encrypt your personal data before it leaves your secured environment. Depending on your browser settings, a pop-up window will appear to remind you that you will be entering a secured section of the HSBC website.

As an additional security measure, our system will automatically log you off when it has detected no activity on your account after a certain time frame. These session time-outs will help to protect you in the event you forget to log-off, or when you unintentionally leave your computer unattended while your HSBC Internet Banking session is still active.


  1. What to do if I have forgotten my Username?
    Please call the HSBC Call Centre where a staff member will assist you.
  2. What to do if I have forgotten my Password?
    You can reset it directly from the HSBC homepage, click here to reset it now.
  3. Why do I need an Online Security Device?
    We made the decision to introduce the Online Security Device technology, in addition to username and password requirements, to offer the best protection available against any potential threat of identity theft and cybercrime. The Online Security Device will generate a Security Code which is required each and every time you would like to perform certain transactions such as when moving funds from out of your account to a third party. The Online Security Device provides an enhanced level of security for these kinds of transactions as it will require a 2-step authentication process for it to go ahead.
  4. How do I use the Online Security Device?
    For certain online transactions you will be required to input the Security Code generated by your Online Security Device. Simply click the button on the device, and a unique six-digit Security Code will be displayed.
  5. Does the battery need replacing?
    The battery will last for around five years with standard usage. A low battery level will be indicated by "BATT" on the LCD display if the battery is running low. Should you receive this indicator on your display, please contact our Call Centre to order a replacement Online Security Device.
  6. What should I do if the Security Code is not accepted?
    For security reasons, the unique six-digit Security Code is only considered valid for a certain period of time. If you input an expired Security Code, you will receive an error message. Please press the green button on the device to obtain a new Security Code to perform the transaction. If the problem persists, please contact our Call Centre for further assistance.
  7. I am a frequent traveller; can I use the Online Security Device with Internet Banking from overseas?
    You can use the Online Security Device to perform HSBC Internet Banking regardless of your location. The Online Security Device has been designed to be small, light and easily transportable. If you typically use our online services from more than one location, we suggest that you attach your Online Security Device to an item that you are unlikely to leave behind such as your keys, mobile phone, handbag or briefcase
  8. Can I have more than 1 Online Security Device for the same account?
    For your increased protection, only one Online Security Device can be activated to one User ID at any time. Every Online Security Device is unique and cannot be duplicated. Only the individual in possession of the device can access transactions in the account that require a security code. This means that a user can only have one Online Security Device to access full internet banking services and only one Online Security Device can be linked to an Internet Banking account at any one time. This will prevent criminals from obtaining additional Online Security Devices to access unauthorized accounts.
  9. Are all accounts accessible via HSBC Internet Banking?
    No. For example, joint accounts which would require both account holders to sign-in simultaneously are not available, and loan accounts can only be viewed and not interacted with.
  10. Why are my fund transfers always coming back as not successful?
    When a case happened due transaction exceeding customer transfer limit, customer may able to request for increase daily transfer limit by visiting our nearest branches or contact our phone banking services 1500-808 (accessible from all cities in Indonesia) or 62-21-25526603 (from overseas).
    Please click here for Internet Banking - Tariff and Limit details.
  11. Do I receive some kind of receipt to confirm a fund transfer has been made successfully?
    For your security, all transfers require your confirmation before the transaction takes place. Only upon clicking Confirm on the confirmation page will the transfer instruction be processed. For each successful transfer, you will be given a unique Transaction Reference receipt. This reference is your proof that the transfer instruction has been accepted and processed. You will find this reference on the Acknowledgement page.

Call Us

1500 700 for HSBC Premier Customer

1500 808 for HSBC Advance Customer


For other ways to reach us, click here

PT Bank HSBC Indonesia is registered and supervised by Financial Services Authority (OJK), Bank Indonesia (BI)
and also a participant of Indonesia Deposit Insurance Corporation (LPS) guarantee program

Whats new

  1. HSBC Fast Pay (Money transfer and Bill Payment without HSBC Token)
  2. Real time online transfer to other Banks
  3. Mobile prepaid top up (Telkomsel, Indosat, XL)
  4. Mobile postpaid payment (Telkomsel, Indosat, XL)
  5. Telkom PSTN bill payment
  6. Payment of HSBC Credit Card and Personal Loan
  7. New Internet Banking Limit
  8. Top Up GO-PAY balance. Click here

Manage your banking and investment portfolio

  1. Multi Currency Accounts
    1. View your account balances and transaction history
    2. Open additional multi-currency accounts (12 currencies to choose from)
  2. Term-Deposit
    1. Open new term deposits in selected currencies of your choice
    2. Update end-of-term and settlement preferences
  3. Mutual Funds
    Enjoy the flexibility of managing your mutual fund investments:

    1. Purchase Mutual Fund start from 500,000 IDR per Month
    2. Free administration fee up to 45%
    3. Subscribe and Top-Up to a selection of mutual funds tailored to your preferences
    4. Switch between funds to re-allocate your investments as you like
    5. Redeem on interest and your principle investments
    Find out more
  4. Credit Cards
    1. Track your spending history.
    2. Make request for credit limit increase.
    3. HSBC BestBill subscription.
    4. Installment Conversion.
  5. Wealth Dashboard
    This comprehensive tool is exclusive to your HSBC Internet Banking portal. It will assist you in analyzing your portfolio and making suggestions based on your investment preferences, which results in better investment decisions.
  6. Global View / Global Transfer Tool
    Global View allows you to manage and transfer funds between all of your HSBC accounts no matter where they are located in the world. All this happens within the Internet Banking account - all in one window - so you can streamline your financial management.
  7. HSBC Fast Pay
    Money transfer, payment and purchase transactions without using HSBC Token. The maximum amount of transactions for Fast pay is IDR 25 Mio/transactions.
    Find out more

Transfer fund to any bank

Whether you would like to transfer funds immediately, schedule a transfer on specific date, or schedule recurring transfers, your HSBC Internet Banking account makes it easy for you.

Your HSBC Internet Banking account supports the following types of fund transfer:

  • Domestic transfers to other HSBC accounts
  • Inter-bank domestic transfers
    You can choose how you'd like to transfer your funds according to urgency:
    • SKN (Sistem Kliring Nasional / Indonesia National Clearing system)
    • RTGS (Real Time Gross Settlement), Online Realtime Transfer to other Banks
  • Transfer to Overseas bank accounts using T/T (Telegraphic Transfer)
  • Global Transfer (Transferring funds between your HSBC accounts no matter their location - Me2Me)

As part of our Global View tool, you are eligible to use this feature to transfer funds between your HSBC accounts worldwide.

See list of participating countries

View Demo


Subscribe to e-statement and get rid of paper clutters

Receive electronic versions of eligible cheque, savings and credit card account statements through your HSBC Personal Internet Banking account to help save paper while also enjoying the following benefits:

  • View, download or print your e-statement.
  • View, download and print the last 24 months of bank account statements online.
  • View, download and print the last 11 months of credit card statements online.
  • Receive e-mail reminders sent right to your personal e-mail address whenever a new e-statement is available.
  • Eliminate paper statements to help reduce paper waste and conserve the environment.
  • This e-statement facility is available to you absolutely FREE.

See our e-statement demo to learn how to register for this service and access your e-statements.


Monitor all your banking activities using our SMS Notification service

Stay on top on your banking activities by receiving SMS alerts for selected transactions and SMS reminders for payment due dates and term deposit end dates. You can even set the option to receive a mini-statement via SMS. Simply register for our free Mobile Alert Service by doing the following:

Step 1 – Click Alert Services in the box on the left
Step 2 – Select which account you would like to receive SMS notifications for
Step 3 – Select the alert types and enter additional details to define when the SMS alerts will be triggered
Step 4 – Click the Setup button to activate.


Other Services

From within your HSBC Personal Internet Banking account you can easily carry out any number of the following additional services:

  • Request an ATM or Phone Banking PIN Replacement
  • View current Interest Rate & Exchange Rate Information
  • Update personal information such as address, annual income, email address, etc
  • Set Internet Banking Transfer Limit

Tutorial HSBC Internet Banking Features






Call Us

1500 700 for HSBC Premier Customer

1500 808 for HSBC Advance Customer


For other ways to reach us, click here

PT Bank HSBC Indonesia is registered and supervised by Financial Services Authority (OJK), Bank Indonesia (BI)
and also a participant of Indonesia Deposit Insurance Corporation (LPS) guarantee program